Information about ordering from us, shipping and delivery.
We aim to dispatch all orders within 2-3 working days Monday - Friday. Please note that during busy periods this may take a little longer, such as long bank holiday weekends and holidays. You will receive an email confirmation with your tracking numb
We now ship to the majority of countries around the world, but the delivery service and time frames differ per destination. Our Standard Service is only available for orders under 0.5kg - if your basket exceeds this weight then you won't be able to s
Yes, you can 😊. Please get in touch with us via email at [email protected] or please call us on (+44) 01494 325970 before 1 pm to guarantee we dispatch your order that day.
Can I cancel my order?. Yes, you can! Please contact us via the live chat, [email protected], or call us on (+44) 01494 325970 as soon as possible. Although we take payment for your order at the point of purchase, you may still be able to
If you are not 100% happy with your online purchase or find that something on your order is not right - for example an item in your order is damaged, faulty incorrect or missing - please report the problem immediately via [email protected]
Unfortunately, we cannot take pre-orders. You can however pop yourself down for 'notify me' alert on the product page then as soon as it is in stock you will get an automatic email. 🎉. Please note
We offer both digital and physical gift cards. Our digital Analogue Wonderland gift vouchers are delivered instantly to the purchaser, to either use or forward directly to the lucky recipient. Within the email you will receive instructions on how to
Our website is fully PCI compliant. This means we do not store any payment information and all the channels we use to process payments are completely secure. What methods of payment do we accept: ShopPay, Google Pay, Paypal, Klarna and Apple Pay. We
Sometimes there are delays at our Warehouse due to closures, staff sickness or other reasons. Most of our lovely parcels that leave the warehouse are sent via a Royal Mail Tracked Service. Please don't worry. We will do our best to assist you and pro
Our Analogue Wonderland HQ’s opening hours are 9.30am-4pm Monday to Friday. At Analogue Wonderland HQ we have a shop counter so that you can buy film, collect an order, pick up your negatives from the WonderLab, or ask for advice. The team is super-f
We know that problems and issues can happen at any moment with your precious film cameras. Fortunately we have some wonderful camera repair folk who can bring (most) cameras back to life!. We recently partnered with Dan Ho - he spent years repairing
We are film photographers ourselves, and we understand how important it is to feel confident in the condition of your film. Especially when it is only after you've shot and developed your roll that you'll notice any problems! So don't take any risks