Information about shipping and delivery within the UK!

<div style="margin: unset; position: relative; padding: unset; z-index: 1; orphans: 2; text-align: start; text-indent: 0px; widows: 2; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; box-sizing: border-box !important;"><div>Warehouse Delivery Details We aim to dispatch all orders&#xA0;within 2-3 working days Monday - Friday.&#xA0;Please note that during busy periods this may take a little longer, such as long bank holiday weekends and holidays.&#xA0;You will receive an email confirmation with your tracking number once your order is on its way so you can look forward to its arrival.For all premium orders, we will ship the same working day if ordered before 1 p.m.&#xA0;You can email our team to upgrade your shipping prior 1pm.&#xA0; Our shipping services are all tracked<ul><li style="line-height: 1.5; font-family: Inter; font-size: 16px;">Standard - Royal Mail Tracked 48 | &#xA3;4.50 | 2-3 days for delivery from dispatch</li><li style="line-height: 1.5; font-family: Inter; font-size: 16px;">Premium - Royal Mail Tracked 24 | &#xA3;6.50 | 1-2 days for delivery from dispatch</li><li style="font-family: Inter; font-size: 16px;"><div id="isPasted" style="margin: unset; position: relative; padding: unset; z-index: 1; orphans: 2; text-align: start; text-indent: 0px; widows: 2; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; box-sizing: border-box !important;"><div><div style="text-align: justify; line-height: 1.5;">FREE Standard Shipping (orders over &#xA3;50) | 3-5 days for delivery from dispatch</div></div></div></li></ul><hr style="text-align: justify; line-height: 1.5;"> Royal Mail Tracking Information - you can track your order <a href="https://www.royalmail.com/track-your-item">here</a> once it has been dispatched &#xA0;- Please note you will need your Royal Mail tracking number. <hr style="text-align: justify; line-height: 1.5;"><div id="isPasted" style="text-align: justify; line-height: 1.5;"> </div>Please note -&#xA0;Royal Mail 24&#xA0;and 48 delivery times are not guaranteed, Royal Mail have advised us this isn&apos;t a guaranteed service, we will always do our utmost to ensure your order reaches you within the delivery times stated, however please note there are occasions where factors outside of our control that can affect delivery.&#xA0;</div></div>

UK Delivery 📦

Information about our International Delivery Service!

Good news we can ship internationally! &#xA0;We now ship to the majority of countries around the world, but the delivery service and time frames differ per destination.&#xA0;Our Standard Service is only available for orders under 0.5kg - if your basket exceeds this weight then you won&apos;t be able to select Standard but can still use the Premium service.<table class="fr-dashed-borders"><tbody style="box-sizing: border-box !important; margin: 0px;"><tr style="box-sizing: border-box !important; margin: 0px;"><td style="margin: 0px; text-align: center; border: 1px solid black; border-collapse: collapse; box-sizing: border-box !important; background-color: rgb(84, 172, 210);"><div style="text-align: left;">Area</div></td><td style="margin: 0px; text-align: center; border: 1px solid black; border-collapse: collapse; width: 22.6379%; box-sizing: border-box !important; background-color: rgb(84, 172, 210);"><div style="text-align: left;">Standard Service (under 0.5kg)</div></td><td style="margin: 0px; text-align: center; border: 1px solid black; border-collapse: collapse; width: 11.1472%; background-color: rgb(84, 172, 210); box-sizing: border-box !important;"><div style="text-align: left;">Standard Price</div></td><td style="margin: 0px; text-align: center; border: 1px solid black; border-collapse: collapse; width: 21.7268%; background-color: rgb(84, 172, 210); box-sizing: border-box !important;"><div style="text-align: left;">Premium Service Available</div></td><td style="margin: 0px; text-align: center; border: 1px solid black; border-collapse: collapse; width: 20.0362%; background-color: rgb(84, 172, 210); box-sizing: border-box !important;"><div style="text-align: left;">DHL Express Price</div></td></tr><tr style="box-sizing: border-box !important; margin: 0px;"><td style="margin: 0px; text-align: center; border: 1px solid black; border-collapse: collapse; box-sizing: border-box !important; vertical-align: top;"><div style="text-align: left;">Europe: EU</div></td><td style="margin: 0px; text-align: center; border: 1px solid black; border-collapse: collapse; width: 22.6379%; box-sizing: border-box !important;"><div style="text-align: left;">Tracked (7-12 working days) from dispatch&#xA0;</div></td><td style="margin: 0px; text-align: center; border: 1px solid black; border-collapse: collapse; width: 11.1472%; box-sizing: border-box !important;"><div style="text-align: left;">&#xA3;14</div></td><td style="margin: 0px; text-align: center; border: 1px solid black; border-collapse: collapse; width: 21.7268%; box-sizing: border-box !important;"><div style="text-align: left;">DHL Express (1-2 working days) from dispatch&#xA0;</div></td><td style="margin: 0px; text-align: center; border: 1px solid black; border-collapse: collapse; width: 20.0362%; vertical-align: top; box-sizing: border-box !important;"><div style="text-align: left;">Calculated at checkout</div></td></tr><tr style="box-sizing: border-box !important; margin: 0px;"><td style="margin: 0px; text-align: center; border: 1px solid black; border-collapse: collapse; box-sizing: border-box !important; vertical-align: top;"><div style="text-align: left;">Australia, New Zealand</div></td><td style="margin: 0px; text-align: center; border: 1px solid black; border-collapse: collapse; width: 22.6379%; box-sizing: border-box !important;"><div style="text-align: left;">Tracked and Signed (9-15 working days) from dispatch&#xA0;</div></td><td style="margin: 0px; text-align: center; border: 1px solid black; border-collapse: collapse; width: 11.1472%; box-sizing: border-box !important;"><div style="text-align: left;">&#xA3;22</div></td><td style="margin: 0px; text-align: center; width: 21.7268%; vertical-align: middle; box-sizing: border-box !important;"><div style="text-align: left;">DHL Express (3-4 working days) from dispatch&#xA0;</div></td><td style="margin: 0px; text-align: center; border: 1px solid black; border-collapse: collapse; width: 20.0362%; vertical-align: top; box-sizing: border-box !important;"><div style="text-align: left;">Calculated at checkout</div></td></tr><tr style="box-sizing: border-box !important; margin: 0px;"><td style="margin: 0px; text-align: center; border: 1px solid black; border-collapse: collapse; box-sizing: border-box !important; vertical-align: top;"><div style="text-align: left;">North America</div></td><td style="margin: 0px; text-align: center; border: 1px solid black; border-collapse: collapse; width: 22.6379%; box-sizing: border-box !important;"><div style="text-align: left;">Tracked and Signed (9-15 working days) from dispatch&#xA0;</div></td><td style="margin: 0px; text-align: center; border: 1px solid black; border-collapse: collapse; width: 11.1472%; box-sizing: border-box !important;"><div style="text-align: left;">&#xA3;20</div></td><td style="margin: 0px; text-align: center; border: 1px solid black; border-collapse: collapse; width: 21.7268%; vertical-align: middle; box-sizing: border-box !important;"><div style="text-align: left;">DHL Express (2-3 working days) from dispatch&#xA0;</div></td><td style="margin: 0px; text-align: center; border: 1px solid black; border-collapse: collapse; width: 20.0362%; vertical-align: top; box-sizing: border-box !important;"><div style="text-align: left;">Calculated at checkout</div></td></tr><tr style="box-sizing: border-box !important; margin: 0px;"><td style="box-sizing: border-box !important; margin: 0px; text-align: center; border: 1px solid black; border-collapse: collapse;"><div style="text-align: left;">Japan / South Korea / South Africa</div></td><td style="margin: 0px; text-align: center; border: 1px solid black; border-collapse: collapse; width: 22.6379%; box-sizing: border-box !important; vertical-align: top;"><div style="text-align: left;">Not available</div></td><td style="margin: 0px; text-align: center; border: 1px solid black; border-collapse: collapse; width: 11.1472%; box-sizing: border-box !important;"><div style="text-align: left;"> </div></td><td style="margin: 0px; text-align: center; width: 21.7268%; vertical-align: middle; box-sizing: border-box !important;"><div style="text-align: left;">DHL Express (2-3 working days) from dispatch&#xA0;</div></td><td style="margin: 0px; text-align: center; border: 1px solid black; border-collapse: collapse; width: 20.0362%; vertical-align: top; box-sizing: border-box !important;"><div style="text-align: left;">Calculated at checkout</div></td></tr><tr style="box-sizing: border-box !important; margin: 0px;"><td style="margin: 0px; text-align: center; border: 1px solid black; border-collapse: collapse; box-sizing: border-box !important; vertical-align: top;"><div style="text-align: left;">Rest of World</div></td><td style="margin: 0px; text-align: center; border: 1px solid black; border-collapse: collapse; width: 22.6379%; box-sizing: border-box !important; vertical-align: top;"><div style="text-align: left;">Not available</div></td><td style="margin: 0px; text-align: center; border: 1px solid black; border-collapse: collapse; width: 11.1472%; box-sizing: border-box !important;"><div style="text-align: left;"> </div></td><td style="margin: 0px; text-align: center; border: 1px solid black; border-collapse: collapse; width: 21.7268%; vertical-align: top; box-sizing: border-box !important;"><div style="text-align: left;">Not yet available </div></td><td style="margin: 0px; text-align: center; border: 1px solid black; border-collapse: collapse; width: 20.0362%; vertical-align: middle; box-sizing: border-box !important;"><div style="text-align: left;"> </div></td></tr></tbody></table> &#xA0;Will I have to pay customs duties on my order?Yes. Any items shipped overseas and incurring any customs charges due to the price or nature of the product will be payable by the recipient and we can not be held responsible. Custom fees can vary greatly and are determined by the customs authorities in the recipient&apos;s country. These fees are unpredictable and differ with each shipment.If there are any issues with the tracking or delivery of your parcel please contact help@analoguewonderland.co.uk and we will investigate to the best of our ability.Please note that it is your responsibility to receive the package at the address provided with the order, or follow up with your local delivery service as appropriate - unfortunately, we cannot take responsibility for packages after a delivery attempt has been made to the correct address.In the event your order is sent back to us you will be charged an additional shipping fee

International Delivery 🌍

Can I upgrade to Premium delivery?. Yes, you can 😊. Please get in touch with us via email or please call us on (+44) 01494 325970 before 1 pm to guarantee we dispatch your order that day.

Can I upgrade to Premium delivery?Yes, you can &#x1F60A;&#xA0;Please get in touch with us via email or please call us on (+44) 01494 325970 before 1 pm to guarantee we dispatch your order that day.

Can I upgrade to Premium delivery? ⏩

Information about changing and cancelling your order

Can I cancel my order?Yes, you can!&#xA0;Please contact us via the live chat button below&#xA0;within 24 hours of your order being placed. Although we take payment for your order at the point of purchase, you may still be able to cancel and refund it.&#xA0;If you contact us later than 24 hours after placing your order, we will still try to cancel the order, but cannot guarantee we will be able to stop your order from being shipped. <hr> Can I add something to my order?Unfortunately, we can&apos;t add items to orders but don&apos;t worry, you may be able to place a 2nd order (if your first order has not been dispatched and contact us. We&apos;ll refund your 2nd delivery charge and we&apos;ll combine it with your first order.Alternatively, please message or call us as we can cancel your order completely - meaning you can place a new order.

Changes & cancellations ✖️

If you are not 100% happy with your online purchase or you consider that something on your order is not right for example an item in your order is damaged, faulty incorrect or missing please report the problem immediately via help@analoguewonderland.co.uk or live chat. <hr style="text-align: justify;"><a href="https://analoguewonderland.co.uk/pages/refund-and-returns-policy">Our Returns policy&#xA0;</a>You can return your item(s) to us within 30 days of receipt. To complete your return, we require a receipt or proof of purchase.However, if 30 days have passed since your purchase, unfortunately, we can&#x2019;t offer you any refund.Please note that you will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.&#xA0;You are very welcome to use the included lab returns label and we will deduct &#xA3;4.50 from your refund.Please enclose your name and order number when returning your item(s), and as soon as we receive them we will be in contact.<hr style="text-align: justify;">Our Returns Address&#xA0;To return your product, you should mail your product to Analogue Wonderland, Unit 12 Treadaway Tech Centre, Treadaway Hill, Loudwater, High Wycombe HP10 9RS United Kingdom

Returns & Refunds 🔁

Information about our stock availability.

The item I want is out of stock. Can I pre-order?Unfortunately, we cannot take pre-orders. &#xA0;You can however pop yourself down for &apos;notify me&apos; alert on the product page then as soon as it is in stock you will get an automatic email. &#x1F389;&#xA0;Please note -&#xA0;<ul style="text-align: justify;"><li id="isPasted" style="font-size: 16px; font-family: Inter;">If you can see an &apos;Add to Basket&apos; button on a product page then the item is in stock.</li><li style="font-size: 16px; font-family: Inter;">If an item is out of stock, you&apos;ll see an &apos;notify me&apos; notice and you won&apos;t be able to add it to your basket.&#xA0;</li><li style="font-size: 16px; font-family: Inter;">If the item is out of stock on our website, we do not have any stock in the warehouse.</li></ul>

Stock availability 🎞️

Looking to buy the perfect gift for a Film Photographer? Give them the gift of film and choice with an Analogue Wonderland gift voucher!

Analogue Wonderland Gift VouchersDo you offer gift cards? &#xA0;Yes, we do! These can be ordered <a href="https://analoguewonderland.co.uk/products/film-gift-card" rel="noopener noreferrer" target="_blank">here</a> &#x1F973;Our Analogue Wonderland gift vouchers are delivered instantly&#xA0;to the purchaser, to either use or forward directly to the lucky recipient. Within the email you will receive instructions on how to redeem them at checkout.&#xA0; <hr style="text-align: justify;"> How long are gift cards valid?They are valid for 2 years from the date of purchase&#xA0; <hr style="text-align: justify;"> Can I exchange a gift card for cash?Unfortunately, you cannot exchange a gift card for cash.

Gift Card Service 🎁

Payment InformationOur website is fully PCI compliant. This means we do not store any payment information and all the channels we use to process payments are completely secure.What methods of payment do we accept: &#xA0;ShopPay, Google and Apple Pay&#xA0;<img data-fr-image-pasted="true" src="https://cdn.shopify.com/shopifycloud/help/assets/manual/shop-pay-installments/shop-pay-logo-color-e824c8c627de20423f3abba730d2d5df83c5b848847f029f91ec1bd011f6b0e3.png" style="width: 135px;" class="fr-fic fr-dii"><img src="https://attachments.gorgias.help/uploads.gorgias.io/JWE4j73ErG6ZlV9b/undefined-8cbc1bc5-2ff6-4064-8443-7dc4d969408c" style="width: 88px;" class="fr-fic fr-dii"><img src="https://attachments.gorgias.help/uploads.gorgias.io/JWE4j73ErG6ZlV9b/undefined-5d84da89-40b8-4d98-8591-1623dc0ffa8a" style="width: 88px;" class="fr-fic fr-dii">We also still accept Visa, Visa Electron, Maestro, MasterCard, American Express and PayPal.<img src="https://attachments.gorgias.help/uploads.gorgias.io/JWE4j73ErG6ZlV9b/undefined-4a735030-0516-4906-9a76-058741d0df10" alt style="box-sizing: border-box; border-style: none; max-width: 100%; height: 60.3318px; width: 407px;" class="fr-fic fr-dii"><hr style="text-align: justify;"> Why your transaction may declineAll credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card for any reason refuses to authorise payment, then you will be notified of this immediately at the checkout.&#xA0;A common reason for orders declining is due to the billing address details being entered incorrectly. Please ensure the &apos;Billing Address&apos; section is the same address as printed on your respective bank statement. For full details of why the payment was declined, please contact your card issuer. <hr style="text-align: justify;"> Why was my order cancelled?Sometimes, the system flags an order as fraudulent meaning your order is automatically cancelled - please contact us for more information.Sometimes your order is also put on hold as there is a pending payment for paypal <p style="box-sizing: border-box; margin: 24px 0px 0px; text-align: left; color: rgb(66, 66, 66); font: 400 18px / 1.66 Lato; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <h3 id> </h3>

Accepted Payment Methods  💳

Most of our lovely orders leaving the warehouse are sent via a tracked service. So we can follow this up!

Sometimes there are delays at our Warehouse due to closures, staff sickness or other reasons.&#xA0;Most of our lovely parcels that leave the warehouse are sent via a Royal Mail Tracked Service. <span style="orphans: 2; text-align: justify; text-indent: 0px; widows: 2; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Please don&apos;t worry. We will do our best to assist you and provide help wherever possible.<span id="isPasted" style="orphans: 2; text-align: justify; text-indent: 0px; widows: 2; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; font-family: Inter; font-size: 16px; display: inline !important;">If you&apos;re worried because you haven&apos;t received your order or it has been delivered to the wrong address please do let us know straight away via help@analoguewonderland.co.ukPlease note -&#xA0;Royal Mail 24&#xA0;and 48 delivery times are not guaranteed, Royal Mail have advised us this isn&apos;t a guaranteed service, we will always do our utmost to ensure your order reaches you within the delivery times stated, however please note there are occasions where factors outside of our control that can affect delivery.&#xA0;

Order Dispatch Delays 🐌

You’ll find us online most of the day and when we’re not, we’ll get back to you pretty quickly