Information about shipping and delivery within the UK!

<div style="margin: unset; position: relative; padding: unset; z-index: 1; orphans: 2; text-align: start; text-indent: 0px; widows: 2; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; box-sizing: border-box !important;"><div><p style="line-height: 1.5;"><strong><span style="font-family: Inter; font-size: 16px;">Warehouse Delivery Details&#xA0;</span></strong></p><p style="line-height: 1.5;"><span style="font-family: Inter; font-size: 16px;">We aim to dispatch all orders<strong>&#xA0;</strong>within 2-3 working days Monday - Friday.&#xA0;</span><span style="font-family: Inter; font-size: 16px;">Please note that during busy periods this may take a little longer, <em>such as long bank holiday weekends and holidays.&#xA0;</em></span></p><p style="line-height: 1.5;"><span style="font-family: Inter; font-size: 16px;">You will receive an email confirmation with your tracking number once your order is on its way so you can look forward to its arrival.</span></p><p style="line-height: 1.5;"><span style="font-family: Inter; font-size: 16px;"><strong>For all Premium and Special Delivery orders, we will ship the same working day if ordered before 2pm.&#xA0;</strong></span></p><span style="font-family: Inter; font-size: 16px;">You can email our team to upgrade your shipping prior to 2pm.&#xA0;<br><br></span><p style="line-height: 1.5;"><span style="font-family: Inter; font-size: 16px;"><strong><u>Our shipping services are all tracked</u></strong></span></p><ul><li style="line-height: 1.5; font-family: Inter; font-size: 16px;"><strong>Standard</strong> - Royal Mail Tracked 48 | <strong>&#xA3;4.50</strong> | 2-3 days for delivery from dispatch</li><li style="line-height: 1.5; font-family: Inter; font-size: 16px;"><strong>Premium</strong> - Royal Mail Tracked 24 | <strong>&#xA3;6.50&#xA0;</strong>| 1-2 days for delivery from dispatch</li><li style="font-family: Inter; font-size: 16px;"><div id="isPasted" style="margin: unset; position: relative; padding: unset; z-index: 1; orphans: 2; text-align: start; text-indent: 0px; widows: 2; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; box-sizing: border-box !important;"><div><div style="text-align: justify; line-height: 1.5;"><span style="font-family: Inter; font-size: 16px;"><strong>Special Delivery</strong> Signed and Tracked | <strong>&#xA3;8</strong> | Guaranteed delivery next working day</span></div></div></div></li><li style="font-family: Inter; font-size: 16px;"><div id="isPasted" style="margin: unset; position: relative; padding: unset; z-index: 1; orphans: 2; text-align: start; text-indent: 0px; widows: 2; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; box-sizing: border-box !important;"><div><div style="text-align: justify; line-height: 1.5;"><div><div style="text-align: justify; line-height: 1.5;"><div><div style="text-align: justify; line-height: 1.5;"><div style="text-align: left; line-height: 1.5;">FREE Standard Shipping (orders over &#xA3;50) | 3-5 days for delivery from dispatch</div></div></div></div></div></div></div></div></li><li style="font-family: Inter; font-size: 16px;"><div id="isPasted" style="margin: unset; position: relative; padding: unset; z-index: 1; orphans: 2; text-align: start; text-indent: 0px; widows: 2; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; box-sizing: border-box !important;"><div><div style="text-align: justify; line-height: 1.5;"><div><div style="text-align: justify; line-height: 1.5;"><div><div style="text-align: justify; line-height: 1.5;"><div style="text-align: left; line-height: 1.5;"><div><div style="text-align: justify; line-height: 1.5;"><div><div style="text-align: justify; line-height: 1.5;"><div style="text-align: left; line-height: 1.5;"><div><div style="text-align: justify; line-height: 1.5;"><div><div style="text-align: justify; line-height: 1.5;"><div id="isPasted" style="margin: unset; position: relative; padding: unset; z-index: 1; orphans: 2; text-align: start; text-indent: 0px; widows: 2; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; box-sizing: border-box !important;"><div><div style="margin: unset; position: relative; padding: unset; z-index: 1; orphans: 2; text-align: start; text-indent: 0px; widows: 2; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; box-sizing: border-box !important;"><div><div style="text-align: justify; line-height: 1.5;"><div><div style="text-align: justify; line-height: 1.5;"><div><div style="margin: unset; position: relative; padding: unset; z-index: 1; orphans: 2; text-align: start; text-indent: 0px; widows: 2; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; box-sizing: border-box !important;"><div><div id="isPasted" style="margin: unset; position: relative; padding: unset; z-index: 1; orphans: 2; text-align: start; text-indent: 0px; widows: 2; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; box-sizing: border-box !important;"><div><div style="margin: unset; position: relative; padding: unset; z-index: 1; orphans: 2; text-align: start; text-indent: 0px; widows: 2; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; box-sizing: border-box !important;"><div><div style="text-align: justify; line-height: 1.5;"><div><div style="text-align: justify; line-height: 1.5;"><div><div style="margin: unset; position: relative; padding: unset; z-index: 1; orphans: 2; text-align: start; text-indent: 0px; widows: 2; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; box-sizing: border-box !important;"><div><div style="text-align: justify; line-height: 1.5;">FREE Premium Shipping (orders over &#xA3;200) | 1-2 days for delivery from dispatch<div style="text-align: justify; line-height: 1.5;"><div><div style="text-align: justify; line-height: 1.5;"><div style="text-align: left; line-height: 1.5;"><div><div style="text-align: justify; line-height: 1.5;"><div><div style="text-align: justify; line-height: 1.5;"><div style="text-align: left; line-height: 1.5;"><div><div style="text-align: justify; line-height: 1.5;"><div><div style="text-align: justify; line-height: 1.5;"><div id="isPasted" style="margin: unset; position: relative; padding: unset; z-index: 1; orphans: 2; text-align: start; text-indent: 0px; widows: 2; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; box-sizing: border-box !important;"><div><div style="margin: unset; position: relative; padding: unset; z-index: 1; orphans: 2; text-align: start; text-indent: 0px; widows: 2; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; box-sizing: border-box !important;"><div><div style="text-align: justify; line-height: 1.5;"><div><div style="text-align: justify; line-height: 1.5;"><div><div style="margin: unset; position: relative; padding: unset; z-index: 1; orphans: 2; text-align: start; text-indent: 0px; widows: 2; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; box-sizing: border-box !important;"><div><div id="isPasted" style="margin: unset; position: relative; padding: unset; z-index: 1; orphans: 2; text-align: start; text-indent: 0px; widows: 2; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; box-sizing: border-box !important;"><div><div style="margin: unset; position: relative; padding: unset; z-index: 1; orphans: 2; text-align: start; text-indent: 0px; widows: 2; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; box-sizing: border-box !important;"><div><div style="text-align: justify; line-height: 1.5;"><div><div style="text-align: justify; line-height: 1.5;"><div><div style="margin: unset; position: relative; padding: unset; z-index: 1; orphans: 2; text-align: start; text-indent: 0px; widows: 2; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; box-sizing: border-box !important;"><div><div style="text-align: justify; line-height: 1.5;"><div><div style="text-align: justify; line-height: 1.5;"><div><div style="text-align: justify; line-height: 1.5;"><div><div style="text-align: justify; line-height: 1.5;"><div style="text-align: left; line-height: 1.5;"><div><div style="text-align: justify; line-height: 1.5;"><div><div style="text-align: justify; line-height: 1.5;"><div style="text-align: left; line-height: 1.5;"><div><div style="text-align: justify; line-height: 1.5;"><div><div style="text-align: justify; line-height: 1.5;"><div id="isPasted" style="margin: unset; position: relative; padding: unset; z-index: 1; orphans: 2; text-align: start; text-indent: 0px; widows: 2; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; box-sizing: border-box !important;"><div><div style="margin: unset; position: relative; padding: unset; z-index: 1; orphans: 2; text-align: start; text-indent: 0px; widows: 2; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; box-sizing: border-box !important;"><div><div style="text-align: justify; line-height: 1.5;"><div><div style="text-align: justify; line-height: 1.5;"><div><div style="margin: unset; position: relative; padding: unset; z-index: 1; orphans: 2; text-align: start; text-indent: 0px; widows: 2; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; box-sizing: border-box !important;"><div><div id="isPasted" style="margin: unset; position: relative; padding: unset; z-index: 1; orphans: 2; text-align: start; text-indent: 0px; widows: 2; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; box-sizing: border-box !important;"><div><div style="margin: unset; position: relative; padding: unset; z-index: 1; orphans: 2; text-align: start; text-indent: 0px; widows: 2; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; box-sizing: border-box !important;"><div><div style="text-align: justify; line-height: 1.5;"><div><div style="text-align: justify; line-height: 1.5;"><div><div style="margin: unset; position: relative; padding: unset; z-index: 1; orphans: 2; text-align: start; text-indent: 0px; widows: 2; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; box-sizing: border-box !important;"><div><div style="text-align: justify; line-height: 1.5;"><br></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></li></ul><p><span style="font-family: Inter; font-size: 16px;"><strong>Royal Mail Tracking Information -</strong> you can track your order <a href="https://www.royalmail.com/track-your-item">here</a> once it has been dispatched &#xA0;- Please note you will need your Royal Mail tracking number.</span></p><span style="font-family: Inter; font-size: 16px;"><u><strong>Please note -&#xA0;</strong></u></span><span style="font-family: Inter; font-size: 16px;"><u><strong>Royal Mail 24</strong></u></span><span style="font-family: Inter; font-size: 16px;"><strong><u>&#xA0;and 48 delivery times are not guaranteed</u></strong>, Royal Mail have advised us this isn&apos;t a guaranteed service, we will always do our utmost to ensure your order reaches you within the delivery times stated, however please note there are occasions where factors outside of our control that can affect delivery.<br></span></div></div>

UK Delivery 📦

Information about our International Delivery Service!

<p id="isPasted" style="text-align: justify;"><span style="font-size: 16px;"><strong><span style="font-family: Inter;">Good news we can ship internationally! &#xA0;</span></strong></span></p><p style="text-align: justify;"><span style="font-size: 16px; font-family: Inter;">We now ship to the majority of countries around the world, but the delivery service and time frames differ per destination.&#xA0;</span></p><p id="isPasted" style="text-align: justify;"><span style="font-size: 16px; font-family: Inter;">Our Standard Service is only available for orders under 0.5kg - if your basket exceeds this weight then you won&apos;t be able to select Standard but can still use the Premium service.</span></p><table class="fr-dashed-borders"><tbody style="box-sizing: border-box !important; margin: 0px;"><tr style="box-sizing: border-box !important; margin: 0px;"><td style="margin: 0px; text-align: center; border: 1px solid black; border-collapse: collapse; box-sizing: border-box !important; background-color: rgb(84, 172, 210);"><div style="text-align: left;"><span style="font-family: Inter;"><strong>Area</strong></span></div></td><td style="margin: 0px; text-align: center; border: 1px solid black; border-collapse: collapse; width: 22.6379%; box-sizing: border-box !important; background-color: rgb(84, 172, 210);"><div style="text-align: left;"><span style="font-family: Inter;"><strong>Standard Service (under 0.5kg)</strong></span></div></td><td style="margin: 0px; text-align: center; border: 1px solid black; border-collapse: collapse; width: 11.1472%; background-color: rgb(84, 172, 210); box-sizing: border-box !important;"><div style="text-align: left;"><span style="font-family: Inter;"><strong>Standard Price</strong></span></div></td><td style="margin: 0px; text-align: center; border: 1px solid black; border-collapse: collapse; width: 21.7268%; background-color: rgb(84, 172, 210); box-sizing: border-box !important;"><div style="text-align: left;"><span style="font-family: Inter;"><strong>Premium Service Available</strong></span></div></td><td style="margin: 0px; text-align: center; border: 1px solid black; border-collapse: collapse; width: 20.0362%; background-color: rgb(84, 172, 210); box-sizing: border-box !important;"><div style="text-align: left;"><span style="font-family: Inter;"><strong>DHL Express Price</strong></span></div></td></tr><tr style="box-sizing: border-box !important; margin: 0px;"><td style="margin: 0px; text-align: center; border: 1px solid black; border-collapse: collapse; box-sizing: border-box !important; vertical-align: top;"><div style="text-align: left;"><span style="font-family: Inter;">Europe: EU</span></div></td><td style="margin: 0px; text-align: center; border: 1px solid black; border-collapse: collapse; width: 22.6379%; box-sizing: border-box !important;"><div style="text-align: left;"><span style="font-family: Inter;">Tracked (7-12 working days) from dispatch&#xA0;</span></div></td><td style="margin: 0px; text-align: center; border: 1px solid black; border-collapse: collapse; width: 11.1472%; box-sizing: border-box !important;"><div style="text-align: left;"><span style="font-family: Inter;">&#xA3;14</span></div></td><td style="margin: 0px; text-align: center; border: 1px solid black; border-collapse: collapse; width: 21.7268%; box-sizing: border-box !important;"><div style="text-align: left;"><span style="font-family: Inter;">DHL Express (1-2 working days) from dispatch&#xA0;</span></div></td><td style="margin: 0px; text-align: center; border: 1px solid black; border-collapse: collapse; width: 20.0362%; vertical-align: top; box-sizing: border-box !important;"><div style="text-align: left;"><span style="font-family: Inter;">Calculated at checkout</span></div></td></tr><tr style="box-sizing: border-box !important; margin: 0px;"><td style="margin: 0px; text-align: center; border: 1px solid black; border-collapse: collapse; box-sizing: border-box !important; vertical-align: top;"><div style="text-align: left;"><span style="font-family: Inter;">Australia, New Zealand</span></div></td><td style="margin: 0px; text-align: center; border: 1px solid black; border-collapse: collapse; width: 22.6379%; box-sizing: border-box !important;"><div style="text-align: left;"><span style="font-family: Inter;">Tracked and Signed (9-15 working days) from dispatch&#xA0;</span></div></td><td style="margin: 0px; text-align: center; border: 1px solid black; border-collapse: collapse; width: 11.1472%; box-sizing: border-box !important;"><div style="text-align: left;"><span style="font-family: Inter;">&#xA3;22</span></div></td><td style="margin: 0px; text-align: center; width: 21.7268%; vertical-align: middle; box-sizing: border-box !important;"><div style="text-align: left;"><span style="font-family: Inter;">DHL Express (3-4 working days) from dispatch&#xA0;</span></div></td><td style="margin: 0px; text-align: center; border: 1px solid black; border-collapse: collapse; width: 20.0362%; vertical-align: top; box-sizing: border-box !important;"><div style="text-align: left;"><span style="font-family: Inter;">Calculated at checkout</span></div></td></tr><tr style="box-sizing: border-box !important; margin: 0px;"><td style="margin: 0px; text-align: center; border: 1px solid black; border-collapse: collapse; box-sizing: border-box !important; vertical-align: top;"><div style="text-align: left;"><span style="font-family: Inter;">North America</span></div></td><td style="margin: 0px; text-align: center; border: 1px solid black; border-collapse: collapse; width: 22.6379%; box-sizing: border-box !important;"><div style="text-align: left;"><span style="font-family: Inter;">Tracked and Signed (9-15 working days) from dispatch&#xA0;</span></div></td><td style="margin: 0px; text-align: center; border: 1px solid black; border-collapse: collapse; width: 11.1472%; box-sizing: border-box !important;"><div style="text-align: left;"><span style="font-family: Inter;">&#xA3;20</span></div></td><td style="margin: 0px; text-align: center; border: 1px solid black; border-collapse: collapse; width: 21.7268%; vertical-align: middle; box-sizing: border-box !important;"><div style="text-align: left;"><span style="font-family: Inter;">DHL Express (2-3 working days) from dispatch&#xA0;</span></div></td><td style="margin: 0px; text-align: center; border: 1px solid black; border-collapse: collapse; width: 20.0362%; vertical-align: top; box-sizing: border-box !important;"><div style="text-align: left;"><span style="font-family: Inter;">Calculated at checkout</span></div></td></tr><tr style="box-sizing: border-box !important; margin: 0px;"><td style="box-sizing: border-box !important; margin: 0px; text-align: center; border: 1px solid black; border-collapse: collapse;"><div style="text-align: left;"><span style="font-family: Inter;">Japan / South Korea / South Africa</span></div></td><td style="margin: 0px; text-align: center; border: 1px solid black; border-collapse: collapse; width: 22.6379%; box-sizing: border-box !important; vertical-align: top;"><div style="text-align: left;"><span style="font-family: Inter;">Not available</span></div></td><td style="margin: 0px; text-align: center; border: 1px solid black; border-collapse: collapse; width: 11.1472%; box-sizing: border-box !important;"><div style="text-align: left;"><span style="font-family: Inter;"><br></span></div></td><td style="margin: 0px; text-align: center; width: 21.7268%; vertical-align: middle; box-sizing: border-box !important;"><div style="text-align: left;"><span style="font-family: Inter;">DHL Express (2-3 working days) from dispatch&#xA0;</span></div></td><td style="margin: 0px; text-align: center; border: 1px solid black; border-collapse: collapse; width: 20.0362%; vertical-align: top; box-sizing: border-box !important;"><div style="text-align: left;"><span style="font-family: Inter;">Calculated at checkout</span></div></td></tr><tr style="box-sizing: border-box !important; margin: 0px;"><td style="margin: 0px; text-align: center; border: 1px solid black; border-collapse: collapse; box-sizing: border-box !important; vertical-align: top;"><div style="text-align: left;"><span style="font-family: Inter;">Rest of World</span></div></td><td style="margin: 0px; text-align: center; border: 1px solid black; border-collapse: collapse; width: 22.6379%; box-sizing: border-box !important; vertical-align: top;"><div style="text-align: left;"><span style="font-family: Inter;">Not available</span></div></td><td style="margin: 0px; text-align: center; border: 1px solid black; border-collapse: collapse; width: 11.1472%; box-sizing: border-box !important;"><div style="text-align: left;"><span style="font-family: Inter;"><br></span></div></td><td style="margin: 0px; text-align: center; border: 1px solid black; border-collapse: collapse; width: 21.7268%; vertical-align: top; box-sizing: border-box !important;"><div style="text-align: left;"><span style="font-family: Inter;">Not yet available<br><br></span></div></td><td style="margin: 0px; text-align: center; border: 1px solid black; border-collapse: collapse; width: 20.0362%; vertical-align: middle; box-sizing: border-box !important;"><div style="text-align: left;"><span style="font-family: Inter;"><br></span></div></td></tr></tbody></table><p style="text-align: left;"><span style="font-family: Inter;"><br></span></p><p id="isPasted"><span style="font-family: Inter;">&#xA0;<u><strong>Will I have to pay customs duties on my order?</strong></u></span></p><p style="text-align: justify;"><span style="font-family: Inter;">Yes. Any items shipped overseas and incurring any customs charges due to the price or nature of the product will be payable by the recipient and we can not be held responsible. Custom fees can vary greatly and are determined by the customs authorities in the recipient&apos;s country. These fees are unpredictable and differ with each shipment.</span></p><p style="text-align: left;"><span style="font-family: Inter;">If there are any issues with the tracking or delivery of your parcel please contact help@analoguewonderland.co.uk and we will investigate to the best of our ability.</span></p><p style="text-align: justify;"><span style="font-family: Inter;">Please note that it is your responsibility to receive the package at the address provided with the order, or follow up with your local delivery service as appropriate - unfortunately, we cannot take responsibility for packages after a delivery attempt has been made to the correct address.</span></p><p style="text-align: justify;"><span style="font-family: Inter;">In the event your order is sent back to us you will be charged an additional shipping fee</span></p>

International Delivery 🌍

Yes, you can 😊. Please get in touch with us via email at help@analoguewonderland.co.uk or please call us on (+44) 01494 325970 before 1 pm to guarantee we dispatch your order that day.

<p style="text-align: justify;"><span style="font-family: Inter; font-size: 16px;">Yes, you can &#x1F60A;&#xA0;</span></p><p style="text-align: justify;"><span style="font-family: Inter; font-size: 16px;">Please get in touch with us via email at <a href="mailto:help@analoguewonderland.co.uk">help@analoguewonderland.co.uk</a>&#xA0;or please call us on (+44) 01494 325970 before 1 pm to guarantee we dispatch your order that day.</span></p>

Can I upgrade to Premium delivery? ⏩

Information about changing and cancelling your order

<p id="isPasted" style="text-align: justify;"><strong><span style="font-family: Inter; font-size: 16px;">Can I cancel my order?</span></strong></p><p style="text-align: justify;"><span style="font-family: Inter;">Yes, you can!&#xA0;</span><span style="font-family: Inter; font-size: 16px;">Please contact us via the live chat, &#xA0;<a href="mailto:help@analoguewonderland.co.uk" id="isPasted">help@analoguewonderland.co.uk</a>, or call us on (+44) 01494 325970 as soon as possible. Although we take payment for your order at the point of purchase, you may still be able to cancel and refund it.&#xA0;</span></p><p style="text-align: justify;"><span style="font-family: Inter; font-size: 16px;">If you contact us later than 24 hours after placing your order, we will still try to cancel the order, but cannot guarantee we will be able to stop your order from being shipped.</span></p><p style="text-align: justify;"><span style="font-family: Inter;"><br></span></p><hr><p style="text-align: justify;"><span style="font-family: Inter; font-size: 16px;"><br></span></p><p id="isPasted" style="text-align: justify;"><span style="font-family: Inter;"><strong><span style="font-size: 16px;">Can I add something to my order?</span></strong></span></p><p style="text-align: justify;">We can add products to your order up until they&apos;ve been dispatched so please let us know of any changes that you&apos;d like to make as soon as possible. Please contact us via live chat, &#xA0;<a href="mailto:help@analoguewonderland.co.uk">help@analoguewonderland.co.uk</a>, or call us on (+44) 01494 325970 to request a change to your order. If we&apos;re able to make a change we&apos;ll issue you an invoice and put your order on hold until it&apos;s been paid.</p>

Changes & cancellations ✖️

<p style="text-align: justify;"><span style="font-family: Inter; font-size: 16px;">If you are not 100% happy with your online purchase or you consider that something on your order is not right for example an item in your order is damaged, faulty incorrect or missing please report the problem immediately via <em>help@analoguewonderland.co.uk</em> or live chat.<br></span><span style="font-size: 16px; font-family: Inter;"><br></span></p><hr style="text-align: justify;"><p style="text-align: justify;"><span style="font-size: 16px; font-family: Inter;"><a href="https://analoguewonderland.co.uk/pages/refund-and-returns-policy"><strong>Our Returns policy&#xA0;</strong></a></span></p><p style="text-align: left;"><span style="font-size: 16px; font-family: Inter;">You can return your item(s) to us within 30 days of receipt. To complete your return, we require a receipt or proof of purchase.</span></p><p style="text-align: left;"><span style="font-size: 16px; font-family: Inter;">However, if 30 days have passed since your purchase, unfortunately, we can&#x2019;t offer you any refund.</span></p><p style="text-align: left;"><span style="font-size: 16px; font-family: Inter;">Please note that <u>you will be responsible for paying the shipping costs for returning your item</u>. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.&#xA0;</span></p><p style="text-align: left;"><span style="font-size: 16px; font-family: Inter;"><strong><u>You are very welcome to use the included lab returns label and we will deduct &#xA3;4.50 from your refund.</u></strong></span></p><p id="isPasted" style="text-align: left;"><span style="font-family: Inter; font-size: 16px;"><strong>Please enclose your name and order number when returning your item(s), and as soon as we receive them we will be in contact.</strong></span></p><hr style="text-align: justify;"><p style="text-align: justify;"><span style="font-size: 16px; font-family: Inter;"><strong><u>Our Returns Address&#xA0;</u></strong></span></p><p style="text-align: left;"><span style="font-size: 16px; font-family: Inter;">To return your product, you should mail your product to <em>Analogue Wonderland, Unit 12 Treadaway Tech Centre, Treadaway Hill, Loudwater, High Wycombe HP10 9RS United Kingdom</em></span></p><p><br></p>

Returns & Refunds 🔁

Information about our stock availability.

<p style="text-align: justify;"><span style="font-size: 16px;"><strong><span style="font-family: Inter;">The item I want is out of stock. </span></strong></span></p><p style="text-align: justify;"><span style="font-size: 16px; font-family: Inter;">Can I pre-order?</span></p><p style="text-align: justify;"><span style="font-size: 16px; font-family: Inter;">Unfortunately, we cannot take pre-orders. &#xA0;You can however pop yourself down for &apos;notify me&apos; alert on the product page then as soon as it is in stock you will get an automatic email. &#x1F389;&#xA0;</span></p><p style="text-align: justify;"><span style="font-size: 16px; font-family: Inter;">Please note -&#xA0;</span></p><ul style="text-align: justify;"><li id="isPasted" style="font-size: 16px; font-family: Inter;">If you can see an &apos;Add to Basket&apos; button on a product page then the item is in stock.</li><li style="font-size: 16px; font-family: Inter;">If an item is out of stock, you&apos;ll see an &apos;notify me&apos; notice and you won&apos;t be able to add it to your basket.&#xA0;</li><li style="font-size: 16px; font-family: Inter;">If the item is out of stock on our website, we do not have any stock in the warehouse.</li></ul>

Stock availability 🎞️

Looking to buy the perfect gift for a Film Photographer? Give them the gift of film and choice with an Analogue Wonderland gift voucher!

<p style="text-align: left;"><strong><span style="font-size: 16px; font-family: Inter;">Analogue Wonderland Gift Vouchers</span></strong></p><p><span style="font-family: Inter;"><strong><span style="font-size: 16px;">Do you offer gift cards? &#xA0;</span></strong></span></p><p style="text-align: justify;"><span style="font-family: Inter; font-size: 16px;">Yes, we do! These can be ordered <a href="https://analoguewonderland.co.uk/products/film-gift-card" rel="noopener noreferrer" target="_blank">here</a> &#x1F973;</span></p><p id="isPasted" style="text-align: justify;"><span style="font-family: Inter; background-color: transparent; font-size: 16px;">Our Analogue Wonderland gift vouchers are delivered instantly</span><span style="font-family: Inter; font-size: 16px;">&#xA0;to the purchaser, to either use or forward directly to the lucky recipient. Within the email you will receive instructions on how to redeem them at checkout.&#xA0;</span></p><p style="text-align: justify;"><br></p><hr style="text-align: justify;"><p style="text-align: justify;"><span style="font-size: 16px; font-family: Inter;"><br></span></p><p style="text-align: justify;"><span style="font-size: 16px; font-family: Inter;"><strong><u>How long are gift cards valid?</u></strong></span></p><p style="text-align: justify;"><span style="font-family: Inter; font-size: 16px;">They are valid for 2 years from the date of purchase&#xA0;</span></p><p style="text-align: justify;"><span style="font-size: 16px; font-family: Verdana, Geneva, sans-serif;"><br></span></p><hr style="text-align: justify;"><p style="text-align: justify;"><span style="font-size: 16px; font-family: Inter;"><strong><br></strong></span></p><p style="text-align: justify;"><span style="font-size: 16px; font-family: Inter;"><strong>Can I exchange a gift card for cash?</strong></span></p><p style="text-align: justify;"><span style="font-family: Inter; font-size: 16px;">Unfortunately, you cannot exchange a gift card for cash.</span></p><p><br></p>

Gift Card Service 🎁

<p id="isPasted" style="text-align: justify;"><strong><span style="font-family: Inter; font-size: 16px;">Payment Information</span></strong></p><p id="isPasted" style="text-align: justify;"><span style="font-family: Inter; font-size: 16px;">Our website is fully PCI compliant. This means we do not store any payment information and all the channels we use to process payments are completely secure.</span></p><p style="text-align: justify;"><span style="font-family: Inter; font-size: 16px;">What methods of payment do we accept: &#xA0;ShopPay, Google, Paypal and Apple Pay&#xA0;</span></p><p id="isPasted" style="text-align: justify;"><span style="font-family: Inter; font-size: 16px;"><img data-fr-image-pasted="true" src="https://cdn.shopify.com/shopifycloud/help/assets/manual/shop-pay-installments/shop-pay-logo-color-e824c8c627de20423f3abba730d2d5df83c5b848847f029f91ec1bd011f6b0e3.png" style="width: 135px;" class="fr-fic fr-dii"><img src="https://attachments.gorgias.help/uploads.gorgias.io/JWE4j73ErG6ZlV9b/undefined-8cbc1bc5-2ff6-4064-8443-7dc4d969408c" style="width: 88px;" class="fr-fic fr-dii"><img src="https://attachments.gorgias.help/uploads.gorgias.io/JWE4j73ErG6ZlV9b/undefined-5d84da89-40b8-4d98-8591-1623dc0ffa8a" style="width: 88px;" class="fr-fic fr-dii"></span></p><p style="text-align: justify;"><span style="font-family: Inter; font-size: 16px;">We also accept Visa, Visa Electron, Maestro, MasterCard and American Express.</span></p><p style="text-align: justify;"><span style="font-family: Inter; font-size: 16px;"><img src="https://attachments.gorgias.help/JWE4j73ErG6ZlV9b/hc/Aa90l7EYKv7JWorj/2024062008-7c8df7b1-b3c7-4fd1-b9ac-3950dd6bc126-undefined-4a735030-0516-4906-9a76-058741d0df10.jpg" style="width: 300px;" class="fr-fic fr-dib"></span><br></p><hr style="text-align: justify;"><p style="text-align: justify;"><span style="font-family: Inter; font-size: 16px;"><br></span></p><p style="text-align: justify;"><span style="font-family: Inter; font-size: 16px;"><strong>Why your transaction may decline</strong></span></p><p style="text-align: justify;"><span style="font-family: Inter; font-size: 16px;">All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card for any reason refuses to authorise payment, then you will be notified of this immediately at the checkout.&#xA0;</span></p><p style="text-align: justify;"><span style="font-family: Inter; font-size: 16px;">A common reason for orders declining is due to the billing address details being entered incorrectly. Please ensure the &apos;Billing Address&apos; section is the same address as printed on your respective bank statement. For full details of why the payment was declined, please contact your card issuer.</span></p><p style="text-align: justify;"><span style="font-family: Inter; font-size: 16px;"><br></span></p><hr style="text-align: justify;"><p style="text-align: justify;"><span style="font-family: Inter; font-size: 16px;"><br></span></p><p style="text-align: justify;"><span style="font-family: Inter; font-size: 16px;"><strong>Why was my order cancelled?</strong></span></p><p style="text-align: justify;"><span style="font-family: Inter; font-size: 16px;">Sometimes, the system flags an order as fraudulent meaning your order is automatically cancelled - please contact us for more information.</span></p><p style="text-align: justify;"><span style="font-family: Inter; font-size: 16px;">Sometimes your order is also put on hold as there is a pending payment for paypal</span></p><p><span style="font-family: Inter;"><br></span></p><p style="box-sizing: border-box; margin: 24px 0px 0px; text-align: left; color: rgb(66, 66, 66); font: 400 18px / 1.66 Lato; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br></p><h3 id><br></h3>

Accepted Payment Methods  💳

Most of our lovely orders leaving the warehouse are sent via a tracked service. So we can follow this up!

<p id="isPasted" style="text-align: justify;"><span style="font-family: Inter; font-size: 16px;">Sometimes there are delays at our Warehouse due to closures, staff sickness or other reasons.&#xA0;</span></p><p style="text-align: justify;"><span style="font-family: Inter; font-size: 16px;">Most of our lovely parcels that leave the warehouse are sent via a Royal Mail Tracked Service. <span style="orphans: 2; text-align: justify; text-indent: 0px; widows: 2; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Please don&apos;t worry. We will do our best to assist you and provide help wherever possible.</span></span></p><p style="text-align: justify;"><span id="isPasted" style="orphans: 2; text-align: justify; text-indent: 0px; widows: 2; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; font-family: Inter; font-size: 16px; display: inline !important;">If you&apos;re worried because you haven&apos;t received your order or it has been delivered to the wrong address please do let us know straight away via help@analoguewonderland.co.uk</span></p><p style="text-align: justify;"><span style="font-family: Inter; font-size: 16px;"><u><strong>Please note -&#xA0;</strong></u></span><span id="isPasted" style="font-family: Inter; font-size: 16px;"><u><strong>Royal Mail 24</strong></u></span><span style="font-family: Inter; font-size: 16px;"><strong><u>&#xA0;and 48 delivery times are not guaranteed</u></strong>, Royal Mail have advised us this isn&apos;t a guaranteed service, we will always do our utmost to ensure your order reaches you within the delivery times stated, however please note there are occasions where factors outside of our control that can affect delivery.&#xA0;</span></p>

Order Dispatch Delays 🐌

Our Analogue Wonderland HQ’s opening hours are 9.30am-4pm Monday to Friday. At Analogue Wonderland HQ we have a shop counter so that you can buy film, collect an order, pick up your negatives from the WonderLab, or ask for advice. The team is super-f

<p id="isPasted" style="margin: 0px 0px 1em; font-size: 16px; color: rgb(51, 50, 50); text-transform: none; letter-spacing: normal; padding: 0px; line-height: calc(3px + 3ex + 3px); font-family: &quot;Avenir Next&quot;, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; orphans: 2; text-align: justify; text-indent: 0px; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; box-sizing: border-box !important;"><span style="font-size: 16px; font-family: Inter;">Our Analogue Wonderland HQ&#x2019;s opening hours are 9.30am-4pm Monday to Friday.</span></p><p style="text-align: justify;"><span style="font-family: Inter;">At&#xA0;</span><span style="font-size: 16px; font-family: Inter;"><span style="color: rgb(51, 50, 50); font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: justify; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Analogue Wonderland HQ w</span></span><span style="font-family: Inter;">e have a shop counter so that you can buy film, collect an order, pick up your negatives from the WonderLab, or ask for advice.&#xA0;</span></p><p style="text-align: justify;"><span style="font-family: Inter;">The team is super-friendly, we share your passion for film photography and will always be happy to help!</span></p><p style="margin: 0px 0px 1em; font-size: 16px; color: rgb(51, 50, 50); text-transform: none; letter-spacing: normal; padding: 0px; line-height: calc(3px + 3ex + 3px); font-family: &quot;Avenir Next&quot;, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; orphans: 2; text-align: justify; text-indent: 0px; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; box-sizing: border-box !important;"><span style="font-size: 16px; font-family: Inter;">We would advise you have already placed your order online and you have your order number to hand.</span></p><p style="margin: 0px 0px 1em; font-size: 16px; color: rgb(51, 50, 50); text-transform: none; letter-spacing: normal; padding: 0px; line-height: calc(3px + 3ex + 3px); font-family: &quot;Avenir Next&quot;, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; orphans: 2; text-align: justify; text-indent: 0px; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; box-sizing: border-box !important;"><span style="color: rgb(51, 50, 50); font-family: Inter; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Our location:</span><span style="font-size: 16px; font-family: Inter;"><a href="https://www.google.com/maps/place/Analogue+Wonderland/@51.6046843,-0.7001685,15z/data=!4m2!3m1!1s0x0:0x866898f4e81cbc93?sa=X&amp;ved=2ahUKEwiMmc697bb3AhXPfMAKHZPjDx4Q_BJ6BAhjEAU"></a></span><span style="color: rgb(51, 50, 50); font-family: Inter; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;"><a href="https://www.google.com/maps/place/Analogue+Wonderland/@51.6046843,-0.7001685,15z/data=!4m2!3m1!1s0x0:0x866898f4e81cbc93?sa=X&amp;ved=2ahUKEwiMmc697bb3AhXPfMAKHZPjDx4Q_BJ6BAhjEAU">&#xA0;</a></span><span style="font-size: 16px; font-family: Inter;"><a href="https://www.google.com/maps/place/Analogue+Wonderland/@51.6046843,-0.7001685,15z/data=!4m2!3m1!1s0x0:0x866898f4e81cbc93?sa=X&amp;ved=2ahUKEwiMmc697bb3AhXPfMAKHZPjDx4Q_BJ6BAhjEAU" rel="noopener noreferrer" target="_blank">Analogue Wonderland</a><a href="https://www.google.com/maps/place/Analogue+Wonderland/@51.6046843,-0.7001685,15z/data=!4m2!3m1!1s0x0:0x866898f4e81cbc93?sa=X&amp;ved=2ahUKEwiMmc697bb3AhXPfMAKHZPjDx4Q_BJ6BAhjEAU" style="box-sizing: border-box !important; margin: 1em 0px 0px; text-decoration: underline; color: inherit; outline: 0px; transition: all 0.25s ease-in-out 0s; text-transform: none; letter-spacing: normal; padding: 0px; font-family: &quot;Avenir Next&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; orphans: 2; text-align: start; text-indent: 0px; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);" target="_blank" title="https://www.google.com/maps/place/Analogue+Wonderland/@51.6046843,-0.7001685,15z/data=!4m2!3m1!1s0x0:0x866898f4e81cbc93?sa=X&amp;ved=2ahUKEwiMmc697bb3AhXPfMAKHZPjDx4Q_BJ6BAhjEAU"></a>&#xA0;</span></p>

Order Collection/Pick-up

We know that problems and issues can happen at any moment with your precious film cameras. Fortunately we have some wonderful camera repair folk who can bring (most) cameras back to life!. We recently partnered with Dan Ho - he spent years repairing

<p dir="ltr" id="isPasted" style="line-height: 1.8; text-align: left; background-color: rgb(255, 255, 255); margin-top: 0pt; margin-bottom: 0pt; padding: 0pt 0pt 18pt;">We know that problems and issues can happen at any moment with your precious film cameras. Fortunately we have some wonderful camera repair folk who can bring (most) cameras back to life!</p><p>We recently partnered with Dan Ho - he spent years repairing film cameras in Hong Kong before relocating to Edinburgh.</p><p>Click <a href="https://analoguewonderland.co.uk/pages/film-camera-repairs"><u>HERE</u></a> to book a repair and you can also read <a href="https://analoguewonderland.co.uk/blogs/film-photography-blog/dans-camera-repair-journey-7-years-of-passion-and-precision"><u>Dan&apos;s Film Camera Repair Journey</u></a>.</p>

Camera Repair

We are film photographers ourselves, and we understand how important it is to feel confident in the condition of your film. Especially when it is only after you've shot and developed your roll that you'll notice any problems! So don't take any risks

<header id="isPasted"><h1 id="fresh-film-guarantee">Fresh Film Guarantee</h1></header><p>We are film photographers ourselves, and we understand how important it is to feel confident in the condition of your film. Especially when it is only&#xA0;<em>after</em> you&apos;ve shot and developed your roll that you&apos;ll notice any problems! So don&apos;t take any risks with the film you load in your camera.</p><h2 id="our-fresh-film-guarantee">Our Fresh Film Guarantee</h2><p>We promise that&#xA0;<a href="https://analoguewonderland.co.uk/collections/all" style=" text-decoration: var(--text-link-decoration);" title="Buy camera film online">every film we sell to you</a>:</p><ul><li>&#x1F4C6; <em>has at least 6 months</em> left before&#xA0;its expiry date - unless specified as expired or short-dated in the description</li><li>&#x1F69A; <em>has been sourced directly from the supplier</em>, or from a reputable analogue specialist dealer</li><li>&#x2744;&#xFE0F;<em>&#xA0;has been stored in appropriate conditions&#xA0;in our warehouse&#xA0;</em>- either climate-controlled or refrigerated to match the manufacturer guidelines</li><li><span data-mce-fragment="1">&#x1F4E6;&#xA0;</span><em>is transported in&#xA0;bespoke packaging</em> that warns the courier to avoid extreme heat and x-rays*</li></ul><p>&#xA0;</p><p>If you believe that your order doesn&apos;t meet these standards then please <a href="https://analoguewonderland.co.uk/pages/contact-us" style=" text-decoration: var(--text-link-decoration);" title="Get in touch with Analogue Wonderland">get in touch</a> with us&#xA0;as soon as possible after delivery,&#xA0;and we will work to resolve.</p><p>Your photography deserves the best film!</p><p>Happy Shooting,<br>- the AW team</p><p>&#xA0;</p><hr><p>&#xA0;</p><p>*Please note that there are certain instances when we will use alternative packaging (bulky orders) but we will always communicate to our delivery partners the requirements of the included film.</p>

Fresh Film Guarantee

You’ll find us online most of the day and when we’re not, we’ll get back to you as soon as possible