Returns & Refunds 🔁Updated 2 days ago
If you are not 100% happy with your online purchase or you consider that something on your order is not right for example an item in your order is damaged, faulty incorrect or missing please report the problem immediately via [email protected] or live chat.
To return an item please contact us within 30 days and we will assist you with the return. Anything over 30 days from purchase cannot be returned.
The item must be in its original condition as received i.e. unopened and unused, with proof of purchase.
We reserve the right to refuse returns that do not meet our returns criteria, as above.
If your order is damaged, faulty or incorrect, please contact us immediately detailing the problem and provide proof of purchase, giving details of the specific issue with the product.
How to Return
To start a return, please contact us at [email protected]
We can then confirm your item is eligible for return and assist you with the procedure.
Enclose your name and order number when returning your item(s) along with any relevant faults, and as soon as we receive them we will be in contact. Please allow 14 days for the return to be assessed.
Shipping Costs
You are responsible for covering the shipping costs for returning the order, and these costs are non-refundable. This does not apply to goods that are damaged or defective. Ensure the product is packaged securely so that your return arrives back to us undamaged.
You are welcome to use the included lab returns label, and £4.50 will be deducted from the refund.
We recommend obtaining proof of postage.
Please note that returns should be sent to the following address:
Analogue Wonderland,
Unit 12 Treadaway Technical Centre,
Treadaway Hill,
Loudwater,
High Wycombe,
HP10 9RS.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item, and of the approval of your refund where appropriate. We will provide further supporting details by email when a refund is not approved.
How you will be Refunded
If the item is to be refunded it will be issued to the same payment method used at purchase. For items purchased with gift cards, an e-gift card will be issued to the email address used to make the purchase. Refunds are issued within 14 days of approval. If not received after this time please contact [email protected]
Exceptions and Non-returnable Items
Gift cards are non-returnable. We reserve the right to issue partial refunds where a return does not fully satisfy the return criteria as stated above.this does not affect your statutory rights.
Clearance items are non-refundable.