Your AW queries answered
We have lots of exciting deals available throughout the year for customers, so do sign up to our mailing list to be the first to know!. We do not offer student discounts but we have a generous reward scheme that will allow you to quickly convert your
This is simple to fix - as long as the code was valid at the time of order, then contact us via email or live chat with the code and your order number. We will then do a quick check to ensure you're eligible to use it and apply it as a refund for you
Please double-check check your voucher hasn't expired. Discount codes are set to expire after a certain time, so it might be that you’re using an outdated code. Most of our vouchers are for single use only and they also cannot be used on sale or prom
If you require a VAT invoice, please email us at [email protected] and we'll be happy to help.
Want to message the team?. We would encourage you to leave a note on your order so that the team are aware of any requests you may have. You can add order notes when viewing the basket on our website. If you're having trouble leaving a note on your o
How long will my delivery take?. If you are in the UK then delivery times will depend on the shipping service you bought:. For International orders then delivery typically takes 1-2 weeks, depending on the specific country. You can follow your parc
So, if you have not received your order confirmation email, you likely placed your order through one of our express payment methods - ShopPay, PayPal, Google Play, or Apple Pay. Your order confirmation email is sent to the email associated with your
Customer service support
Community Projects. When you contribute an additional discretionary amount at checkout then firstly...thank you! That money is held separately within our company accounts, clear and distinct from sales income. We then make decisions throughout the ye