We have lots of exciting deals available throughout the year for customers, so do sign up to our mailing list to be the first to know!

<h3 id="isPasted" style="margin: 0px; color: rgb(51, 50, 50); font-family: &quot;Avenir Next&quot;, sans-serif; font-weight: var(--heading-weight); line-height: normal; font-size: 1.2em; text-transform: none; letter-spacing: normal; padding: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; text-align: justify; text-indent: 0px; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; box-sizing: border-box !important;">We have lots of exciting deals available throughout the year for customers, so do sign up to our mailing list to be the first to know!&#xA0; We do not offer&#xA0;<span style="color: rgb(0, 0, 0); font-family: Inter; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">student discounts but we&#xA0;have a generous reward scheme that will allow you to quickly convert your orders into significant savings on future development (or new film!)Head&#xA0;<a href="https://analoguewonderland.co.uk/pages/club-aw/" rel="noopener noreferrer" target="_blank">here</a> to read all about WonderPoints. </h3>

Do you offer discounts?

This is simple to fix - as long as the code was valid at the time of order, then contact us via email or live chat with the code and your order number. We will then do a quick check to ensure you're eligible to use it and apply it as a refund for you

<div id="isPasted" style="margin: 0px; padding: 0px; border: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-weight: 400; font-stretch: inherit; font-size: 14px; line-height: inherit; font-family: Helvetica, Arial, sans-serif; vertical-align: baseline; color: rgb(85, 85, 85); letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div style="margin: 0px 0px 20px; padding: 0px; border: 0px; font: inherit; vertical-align: baseline;"><p style="margin: 0px 0px 10px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 20px; font-family: inherit; vertical-align: baseline; text-align: justify;">This is simple to fix&#xA0;-&#xA0;as long as the code was valid at the time of order, then contact us via email or live chat with the code and your order number.&#xA0;<p style="margin: 0px 0px 10px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 20px; font-family: inherit; vertical-align: baseline; text-align: justify;"> <p style="margin: 0px 0px 10px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 20px; font-family: inherit; vertical-align: baseline; text-align: justify;">We will then do a quick check to ensure you&apos;re eligible to use it and apply it as a refund for you.<p style="margin: 0px 0px 10px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 20px; font-family: inherit; vertical-align: baseline;"> <p style="margin: 0px 0px 10px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 20px; font-family: inherit; vertical-align: baseline;"> <p style="margin: 0px 0px 10px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 20px; font-family: inherit; vertical-align: baseline;"> </div></div>

I forgot to use my code or voucher, can I apply it now?

I've had a problem at checkout and my code is not working! What do I do?

<span id="isPasted" style="color: rgb(0, 0, 0); font-family: Inter; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgba(255, 255, 255, 0.8); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Please double-check check your voucher hasn&apos;t expired. Discount codes are set to expire after a certain time, so it might be that you&#x2019;re using an outdated code.<span style="color: rgb(0, 0, 0); font-family: Inter; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgba(255, 255, 255, 0.8); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Most of our vouchers are for single use only and they also cannot be used on sale or promotional items, and you can&#x2019;t use more than one on a single order.<span id="isPasted" style="color: rgb(0, 0, 0); font-family: Inter; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">If you&#x2019;re still having difficulty using your discount code, drop us a line at help<a href="mailto:shop@grind.co.uk" style="box-sizing: border-box; background-color: rgb(255, 255, 255); color: rgb(0, 0, 0); text-decoration: none; font-family: ApercuPro, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal;">@analoguewonderland.co.uk</a><span style="color: rgb(0, 0, 0); font-family: Inter; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">&#xA0;and we&#x2019;ll be happy to help further.

My voucher code is not working?

If you require a VAT invoice, please email us at help@analoguewonderland.co.uk and we'll be happy to help.

<span id="isPasted" style="color: rgb(30, 30, 30); font-family: Inter; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">If you require a VAT invoice, please email us at <a href="mailto:help@analoguewonderland.co.uk">help@analoguewonderland.co.uk</a> and we&apos;ll be happy to help.

Can I get a VAT invoice?

Want to message the team?We would encourage you to leave a note on your order so that the team are aware of any requests you may have.&#xA0;You can add order notes just after the payment information.&#xA0;If using the App:<img data-fr-image-pasted="true" src="https://images-signed.gorgias.io/1000x,s_hhmwBPavrU0idGqYUejk7MYbGBalpcBxqgAXAJfD8k/https://attachments.gorgias.help/uploads.gorgias.io/JWE4j73ErG6ZlV9b/image-ec674b09-f757-4e2b-b421-f91d5216b7d5.png" style="width: 190px;" class="fr-fic fr-bordered fr-dib fr-fil">If using the website click on your basket:<img data-fr-image-pasted="true" src="https://images-signed.gorgias.io/1000x,sX7DZYc-_mnrA-UqxQYS5SqkCQ2ucJU4asO68db1gpd4/https://attachments.gorgias.help/uploads.gorgias.io/JWE4j73ErG6ZlV9b/Screenshot_2022-05-19_at_09.47.17_copy-08d1912a-b263-40b2-b261-f23e699e92af.jpg" style="width: 203px;" class="fr-fic fr-dib fr-fil">

How do I leave a note on my order?

Delivery information - How long will my delivery take?

How long will my delivery take?&#xA0;<ul><li style="text-align: left; font-size: 16px; font-family: Inter;">Shop - We aim to dispatch all orders within 2 working days of order confirmation.&#xA0;</li><li style="text-align: left; font-size: 16px; font-family: Inter;">Lab &#xA0;- We will dispatch your negatives once you have received your digital scans</li></ul>If you are in the UK then delivery time will depend on the shipping service you bought:<ul><li style="text-align: justify; font-size: 16px; font-family: Inter;">Standard Tracked Shipping: 2-3 working days from dispatch</li><li style="text-align: justify; font-size: 16px; font-family: Inter;">Premium Tracked Shipping: 1-2 working day from dispatch</li><li style="text-align: justify; font-size: 16px; font-family: Inter;">Free Tracked Shipping (for orders over &#xA3;50): 2-3 working days from dispatch</li></ul>For International orders then delivery typically takes 1-2 weeks, depending on the specific &#xA0; country.You can follow your parcel&apos;s journey by entering your unique tracking number<a href="https://www.royalmail.com/track-your-item" rel="noopener noreferrer" target="_blank">&#xA0;here</a>&#xA0; <hr style="text-align: justify;"> I have not received my confirmation of shipping email?For our shop dispatch typically takes 1-2 working days from the order being placed, with priority given to Premium Tracked orders. If you are still within this timeframe then please be patient &#x1F60A;If you have an urgent need for the film - or you need to upgrade your order from Standard to Premium - then please give us a ring on 01494 614514 <hr style="text-align: justify;"> The Royal Mail Tracking system says my parcel has been delivered but I don&apos;t have it?We&apos;re sorry for the inconvenience, this happens rarely but it is a pain! Firstly check that your address was correct on the order confirmation email. If so it might be a delivery issue.Having discussed this at length with Royal Mail Head Office about this issue, their guidance is to follow these steps:<ol><li style="text-align: justify; font-size: 16px; font-family: Inter;">Check outside/round the side/in bins or other potential &apos;safeplaces&apos; as your postal worker will always try to be helpful and make sure your parcel is left for you - from experience these aren&apos;t always the most obvious places!</li><li style="text-align: justify; font-size: 16px; font-family: Inter;">Ask your neighbours if it was left with them</li><li style="text-align: justify; font-size: 16px; font-family: Inter;">Talk to your postal worker the next day on their round (if possible) to ask them</li><li style="text-align: justify; font-size: 16px; font-family: Inter;">Phone your local Post Office and ask them to investigate: they should provide you with an &apos;Enquiry Reference number&apos; - please save this!</li><li style="text-align: justify; font-size: 16px; font-family: Inter;">In +90% of cases steps 1-4 is sufficient to flush out the missing parcel. If this hasn&apos;t happened in 3 days after reported delivery then please call us on 01494 614514 or email us at help@analoguewonderland.co.uk and let us know - please provide your order number and the Enquiry Reference number that your local Post Office gave you so that we can easily escalate with Royal Mail Head Office. Please note that if we haven&apos;t followed steps 1-4 then they won&apos;t accept escalation and will recommend that&apos;s where we start</li></ol>We will always work with you on locating your films and making sure that you don&apos;t miss out - if they don&apos;t turn up after all of the above we will fully refund/replace your order and take up the claim ourselves with the Royal Mail for recompense. You will not be left out of pocket for their mistakes. <hr style="text-align: justify;"> The Royal Mail tracking system says my parcel is in a depot but it has not moved in several days?The most common reason for this is an incomplete/unclear postal address. Your order gets held while the Royal Mail detective team work out the exact building and location where the parcel needs to be delivered. Unfortunately this cannot be accelerated - and you cannot pick up the parcel from the depot itself. Please be patient while they process the order and - if you have a customer account - let us know so that we can update your postal address in the system for future orders.There are also rare cases when the tracking system has not scanned, or has scanned incorrectly. In this case your order should still be making its way to you: you can contact the Royal Mail via their Royal Mail complaints page or by calling them on 03457 740740 to understand exactly what&apos;s happened.

Delivery Questions

So, if you have not received your order confirmation email, you likely placed your order through one of our express payment methods - ShopPay, PayPal, Google Play, or Apple Pay. Your order confirmation email is sent to the email associated with your

<p dir="ltr" id="isPasted" style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Verdana, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: justify; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">So, if you have not received your order confirmation email, you likely placed your order through one of our express payment methods - ShopPay, PayPal, Google Play, or Apple Pay. Your order confirmation email is sent to the email associated with your express payment method!<p dir="ltr" style="box-sizing: inherit; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Verdana, sans-serif; -webkit-font-smoothing: antialiased; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; color: rgb(22, 22, 22); font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: justify; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you are not able to locate your confirmation, please send us an email via <span id="isPasted" style="color: rgb(0, 0, 0); font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;"><a href="mailto:help@analoguewonderland.co.uk">help@analoguewonderland.co.uk</a>&#xA0;with your full name, email address and we will look into this further.

I didn't receive an order confirmation email after checking out. What happened?

You have emailed our customer service desk: help@analoguewonderland.co.uk and haven&apos;t received a response within a day.We usually reply to all emails very fast, mostly within a few hours. However, if you haven&apos;t received a response it could be that your email hasn&apos;t reached our inbox. If you haven&apos;t received a response within 24 hours, please drop us a note on live chat (we&apos;re open 9.30-4pm) for us to report it, and more importantly so we can help answer your question.

I've emailed you but haven't had a response

Community Projects. When you contribute an additional discretionary amount at checkout then firstly...thank you! That money is held separately within our company accounts, clear and distinct from sales income. We then make decisions throughout the ye

Community ProjectsWhen you contribute an additional discretionary amount at checkout then firstly...thank you! That money is held separately within our company accounts, clear and distinct from sales income.We then make decisions throughout the year to invest&#xA0;the&#xA0;fund into projects and ideas that will benefit the wider UK film photography community.For example this might include:- providing equipment, films or funds&#xA0;for folks to run photowalks in areas that don&apos;t traditionally host film photography events - or for people who&#xA0;wouldn&apos;t normally attend these events- helping small independent suppliers with early prototypes for a new idea that might turn into a viable film photography product- marketing or advertising a community&#xA0;project that doesn&apos;t have the funds to publicise themselves on the scale they deserve- supporting a new community darkroom or gallery&#xA0;Who decides on the right projects?Paul and Karen (Marketing Manager), with guidance from the rest of the Analogue Wonderland team! We used to run the Fund in a more formal way, with twice-yearly applications, but this ran out of momentum (more background is below)So in March 2022 we decided to simplify the way we run the project, removing the formal applications and instead taking personal responsibility for&#xA0;spending&#xA0;the money in ways that we believe will benefit the wider film photography community.By necessity this means that we won&apos;t be able to openly share the exact amounts spent on different projects - but hopefully if you&apos;re reading this then you believe in the integrity and passion of the AW team &#x1F60A; and can trust us to make good decisions.&#xA0;You may remember: the Community FundWhen we first set up the ability to contribute a discretionary amount to community funds - back in Winter 2020 - we hosted rounds of applications twice a year for folks to bid for the money to run their own community projects.Across the next two years&#xA0;we saw the amount of donations and applications drop dramatically.While we&#xA0;could always&#xA0;spend more time/money&#xA0;to advertise the Fund and encourage applications, ultimately the Fund sits outside our core&#xA0;job of dispatching your films and developing your photos, and&#xA0;if the appetite for&#xA0;a formal Fund dips then we don&apos;t want to push it on the community &#x1F60A;Therefore we decided to close the Fund in its original design and move to a simpler/easier method of holding and spending the pot.

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