What happens if my film gets lost in the post?Updated 2 months ago

Don't panic! 

If you're worried because you haven't heard anything from us and your lab order has not arrived in the lab, just drop us an email with all the information including the tracking number. We'll contact the Royal Mail to chase this up - Please keep in mind that we will require your tracking number for this process, so please make sure to take note of it. As without the tracking number, we won't be able to assist you.

We share on our Instagram any parcels that arrive to us without any information, so check there incase your film is there

Sometimes, lost parcels do turn out to be simple delays, however, we also do receive a lot of parcels from customers that have not written their order number on the label or inside the package, so it is impossible for us to link the film to anyone - these are kept aside until customers get in touch with the information required to help us match it to them.

Please don't hesitate to contact us anytime. We're here to help!